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Refund policy

Last updated 16 August 2026

AskGogo is sold as a subscription you can cancel at any time. This page explains when we refund and how to ask.

Cancelling

You can cancel from your account settings, or by messaging AskGogo on WhatsApp. Cancelling stops the next renewal. Your plan keeps working until the end of the period you have already paid for.

When we refund

• Within 7 days of your first payment. If AskGogo is not what you expected, ask within seven days of your first subscription payment and we will refund it in full.
• Charged by mistake. If you were billed twice, or billed after cancelling, we refund it in full.
• Extended outage. If AskGogo was unavailable for a prolonged period during your billing month, ask us and we will refund a fair share of that month.

When we do not

• Renewals after the first payment, once the period has begun — cancel before the renewal date instead
• Accounts closed for breaking the terms of service
• Periods you were subscribed but chose not to use

How to ask

Write to support@askgogo.in from the email on your account, or message AskGogo on WhatsApp from your registered number. Tell us the payment date and what happened. We reply within 3 working days.

How you get the money

Approved refunds go back through Razorpay to the original payment method. Once we approve, we submit the refund within 5 working days. Your bank or card issuer then takes its own time — usually 5 to 10 working days — and that part is outside our control.

Prices and taxes

Refunds are made in Indian rupees for the amount you paid, including tax where it applied. We do not refund bank charges or currency conversion fees applied by your own bank.